Product Designer Account Management, Authentication, and Transactions

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive. This role reports to the Senior Director of Product Design of Commerce- Account Management, Authentication, and Transactions. Primary focus The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription. This role will support in the process to conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results. This role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation. Key responsibilities Support the delivery of the end-to-end UX for high-value, consumer-centric digital products. Support the translation of requirements to flows that can leverage from existing flow and/or establish new flows. Participate in growing the fidelity of the UX flows and care for the edge cases, and the nuances of the experience across various devices. Participate in driving UX design solutions by combining industry best practices with your own expertise and insight about human behaviour. Work along with and be mentored by foundational leads, such as— UX research, UX engineer, UX design systems lead, and also UX content design/UX writer Partner with senior Product Designers, Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products. Collaborate with product designers and product owners and engineers to successfully deliver products to market. Contribute to the design team in the activities around ideation and concept explorations. Have a human centered design approach to how to evolve our output and process. Maintain a critical eye, and an obsessive attention to detail. An ambassador to a healthy and collaborative culture for our product organization.