Service Center Coordinator

The Service Center Coordinator provides support for NBCU Facilities Customer Service Center & Building Intelligence Operations. You will be part of the Service Center team supporting all NBCU West Coast sites, 7 million square ft of real estate across Universal Lower Lot Studio Operations, 10 Universal City Plaza, Dream Works Campus, Assembly Studios in Atlanta as well as our Sports teams in Stamford. You will meet diverse customer service request needs, providing information supporting communications of Fac Ops & Eng work activities. You will triage work requests and create work orders using the Integrated Work Place Management System (IWMS). You will interact with customers via phone and through the work management system & email. You will support the weekly work planning efforts working with Work Control and Maintenance Repair and Operations Supervisors. You will be the go-to resource for all trades & engineering for work management information and will serve as the face of the Facilities Ops & Engineering department providing excellent customer service to all customers. What You’ll Do: Operate the Fac Ops & Eng service center responding to customer requests from phone, IWMS and email requests. Triage work requests and assign crew(s) to work orders Use the IWMS for Work Order creation, assignment, status and reporting information. Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work. Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to NBCU customers and within the department. Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc. Assists Customers with how to enter requests in the IWMS customer portal and mobile app Review Work Orders for Data Quality. Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle. Support Facilities Ops & Eng with work management reporting Support the IWMS configuration for team members, creating views specifics to trades and work teams Work with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.