Sr Manager, Payment Operations

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal, and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequaled scale, our teams make the most of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth, and consistently offer the best consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. The Sr. Manager of Payment Operations will lead a global team of analysts to optimize payment activities, reduce churn, and ensure compliance with payment regulations while defining and tracking KPIs. This role involves increasing transparency through payment dashboards, managing relationships with payment service providers, and providing expertise on global payment trends to drive innovation and process improvements. This role reports to the Director of Payment Operations. Responsibilities: Lead a global team of Payment Operations analysts working across day-to-day payment activities- focusing on churn reduction, payments reporting, global payment trends, and payment regulations/compliance. Work closely with the Commerce Payments team to maintain and develop the company's streaming product payments strategy. Define KPIs across the global Payment Operations team and identify opportunities for improvement in our payment success and involuntary churn rates. Increase transparency by leveraging additional payment dashboards to support Payment Operations KPIs. Ensure proper controls, reporting, and monitoring are in place to support global Commerce Product initiatives and implementations. Provide subject matter expertise on global industry trends, emerging payment methods, and best practices to drive innovation and improve payment processes. Educate the Payment Operations team on domestic and international payment trends, regulations, and best practices. Manage relationships with our payment service providers (PSPs) and financial institutions to improve payment processing capabilities. Create a culture of support, honesty, and transparency. Possess excellent listening, collaboration, and facilitation skills with an ability to develop and maintain solid, enduring relationships.