Business Solutions Manager

Does process simplification and working with the smartest creative talent in the Media & Entertainment industry excite you? Then welcome to your new home. NBCUniversal is looking for a Business Solutions Manager in our Technical Operations team supporting Marketing functions for NBCU’s Media businesses (comprising of Peacock, NBC, USA, SYFY, Bravo, E!, Oxygen, Universal Kids, NBC Sports, and more). This role involves partnering across teams to establish and support business processes, gather requirements, document needs, capture value stories, and manage projects with a focus. A strong understanding of business analysis, project management, stakeholder management, and business transformation are imperative in this role. The ideal candidate will have a strong analytical mindset, excellent troubleshooting skills, and a passion for customer focus and software. The individual contributor Business Solutions Manager will work unsupervised on simultaneous priorities and keep their direct manager, the Sr. Director of Marketing Solutions, informed of pertinent updates, blockers, and beyond while ensuring projects are delivered on time. Specific responsibilities include: • Serve as the primary business technology point of contact for Photography and Press and Publicity stakeholders, fostering an inclusive mindset for learning and sharing with other brands and colleagues. • Lead the evaluation, selection, and implementation of a photography digital asset management (DAM) solution, ensuring it meets the organization's needs and integrates seamlessly with existing systems. • Oversee the day-to-day management of the DAM solution and its related websites (such as NBCU MediaVillage which provides press releases, approved photography, and beyond to external users like journalists). This includes user support, system maintenance, and continuous improvement initiatives to enhance functionality, usability, and performance. • Collaborate with key stakeholders, including photographers, marketing teams, and IT, to gather and document business requirements, ensuring technical solutions addresses all user needs and operational goals. • Establish multi-year technology priorities with input and support from all business stakeholders. • Capture and manage current and future state business process maps, along with transformation plans with stakeholder buy-in. • Define, quantify, and realize the value of all product enhancements and projects with CFO-level buy-in. • Manage business demos and user acceptance testing, communicate notable releases and features, and communicate project statuses to all stakeholders. • Align product taxonomies with current and future business needs. • Ensure effective and open communication with all business partners (both technical and non-technical) to enable project work and meet business needs and requirements. • Work within a matrix organization alongside peer Product Management, Engineering, Content Operations, Program Management, and Portfolio Management teams. • Think and work independently, demonstrating creativity to deliver quick and actionable results. • Provide occasional off-hours support to address outages, special events, and urgent system issues. • All other duties as assigned