Responsibilities: Supporting the Director, CRM Operations, ensure the smooth deployment of CRM campaigns. Balance technical knowledge with consumer experience focus Manage email team workflows, production capacity and schedule; identify process improvements to increase accuracy, efficiency, and scale to capacity of the team. Act as a cross-functional project manager to intake requirements from stakeholders (Brand marketing, CRM, Ad Sales, etc.) to gather requirements, design solutions, troubleshoot issue as well as build and execute world-class email and automation campaigns end-to-end.

Maintain customer contact & deployment calendars and work with team to ensure all campaigns are planned, executed, and wrapped up. Manage and execute email and text channel marketing technical systems. Manage technical email and text system administrators. Work cross-functionally with internal teams (Brand marketing, CRM, Ad Sales, etc.) to execute sophisticated email and mobile journeys, automations, behavioral, transactional, and triggered campaigns. Ability to set up and deploy campaigns within Salesforce Marketing Cloud (SFMC).

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